Shipping policy

At FloralHavenShop.store, we proudly provide worldwide shipping so customers everywhere can enjoy elegant floral décor and decorative arrangements.

Processing Time

Orders are generally processed within:

  • 1–3 business days

Processing may take longer during:

  • Holidays
  • Promotional periods
  • High-demand seasons

Delivery Time

We offer FREE Worldwide Shipping.

Estimated delivery time:

  • 7–10 business days

Please note:

  • Delivery estimates are not guaranteed.
  • Customs inspections may occasionally cause delays.

Shipping Confirmation

Once your order has shipped, you will receive:

  • Shipping confirmation email
  • Tracking information when available

International Shipping

Customers are responsible for:

  • Import taxes
  • Customs duties
  • Government fees

if imposed by local authorities.

Incorrect Shipping Information

Please ensure all shipping information is accurate.

FloralHavenShop.store is not responsible for delays or losses resulting from incorrect customer-provided addresses.

Lost Packages

If a package appears lost:

  • Contact the carrier first.
  • Contact our support team for assistance.

We will make every reasonable effort to help resolve delivery issues.

Damaged Deliveries

Should your order arrive damaged, please contact us promptly with photos and order information.

Contact

Email: support@FloralHavenShop.store

Phone: (604) 928-7699

Address:

310-9668 148 St
Surrey, BC, Canada