Refund policy

At FloralHavenShop.store, we are dedicated to providing elegant floral décor and decorative products that bring beauty, warmth, and sophistication to every space. Customer satisfaction is our highest priority, and we strive to ensure every order meets your expectations.

By placing an order through our website, you agree to the terms outlined in this Return & Refund Policy.

1. 30-Day Return Guarantee

We proudly offer a 30-day return policy.

You may request a return within 30 days of receiving your order if:

The item arrives damaged.
The item arrives defective.
The item received is incorrect.
The item significantly differs from the product description.

To be eligible for a return, products must:

Be unused whenever possible.
Be returned in original packaging when available.
Include all original components and accessories.
Be accompanied by proof of purchase.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

Products damaged due to misuse.
Products altered by the customer.
Products showing excessive wear after use.
Clearance or final sale items when specified.

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please provide:

Order number
Description of issue
Clear photographs of the product
Photographs of packaging if applicable

Our support team will review your request and provide a resolution as quickly as possible.

4. Refund Process

Once your return is approved and inspected:

Refunds will be issued to the original payment method.
Processing may require 5–10 business days depending on your financial institution.
Original shipping fees may be non-refundable unless the issue resulted from our error.